Designer & Researcher
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Blue Cross Blue Shield, Service Designer
2020 - 2021As one of the inaugural members, established a new design team at one of the largest U.S. health insurance providers. Championed the team's mission to leverage design in reimagining products and services. Drove the team's focus on cultivating new internal workflows that capitalized on cross-functional expertise, establishing clear paths to improved user experiences. Orchestrated the integration of disparate departments and systems, strategically positioning the legacy organization for future-readiness. Read Case Study.
Booz Allen Hamilton, Senior Consultant
2019 - 2020Led the UX design for a range of projects, from a working prototype integrating multi-factor authentication for USCIS to a dashboard pattern library supporting the Department of Defense's medical data transfer process. Served as user experience and service designer for the NIH Children's Inn's Annual Gala redesign, facilitating workshops with board members to uncover key drivers of attendee emotional engagement. Collaborated with a small team to recommend changes aimed at building long-term loyalty and stronger ties to the Inn's mission. Demonstrated versatility in tackling both technical feasibility and user-centric design challenges. Delivered impactful solutions that elevated the user experience across government and non-profit client initiatives.
Publicis Sapient, Information Architect
2017 - 2019As UX lead, spearheaded the redesign of the International Monetary Fund's extranet, transforming it from siloed microsites to an interactive platform that improved document accessibility and fostered participant collaboration. Simultaneously led the digital transformation of the Biotechnology Innovation Organization's website, driving a 263% increase in page views and 21% decrease in bounce rate. Facilitated cross-departmental workshops to empower the client in creating over 500 clear, user-friendly Drupal pages utilizing a component-based architecture. Also completed the UX and UI for a trade show kiosk app, recognized as an Acquia Engage Award finalist. Delivered digital solutions that enabled clients to effectively manage their web presence through challenging conditions.
Wrote successful proposals securing USAID, DFID, and DRL funding for small- and medium-sized business development and anti-corruption initiatives in Russia and Ukraine, developed in collaboration with local partners. Managed over $5 million in departmental spending and authored 20+ policy papers and articles on economic reform across Eurasia and South Asia. Additionally, led the redesign of the organization's Russian-language website and launched an internal resource library.
U.S. Peace Corps, TEFL Volunteer, Ukraine
After graduating from the University of Michigan, I joined the Peace Corps and spent 2 years teaching English in a small village in eastern Ukraine near the Russian border. There, I underwent intensive Russian language training and obtained a U.S. Small Assistance Grant to open a learning resource center. I also collaborated with a friend teaching in Jamaica to design an English language pen pal program, which allowed my students to connect with peers in a new part of the world and improve their language skills. This experience taught me the value of community, humility, and collaboration in driving positive change.